Refund policy

Last updated: 6 August 2026

Eligibility

Paid consultations and cohort seats purchased under a written confirmation from Techstackconnect may qualify for refunds as described below. Informational prices on the website alone do not create a charge.

Timeframe

For Orientation Hour bookings, you may cancel for a full refund up to 24 hours before the scheduled start. For Guided Return and Full Pathway Seat, a full refund is available within 14 days of payment if no live session has been attended and no marked worksheet feedback has been delivered.

Full or partial refunds

If you withdraw after the first live Pathway session but before the midpoint, we may issue a partial refund of 40% of the fee, minus any non-recoverable third-party costs disclosed at enrolment. After the midpoint, fees are generally non-refundable except where required by law.

Non-refundable items

Completed one-to-one sessions, employer-sponsored seats already invoiced to a company under separate terms, and downloadable materials explicitly marked final sale are non-refundable.

Refund process

Email info@techstackconnect.digital with your full name, invoice number, and reason. We confirm receipt within three business days and state whether the request meets this policy.

Processing time and method

Approved refunds are returned via the original payment method within 10 business days of approval. Bank processing times may add several days.

Cancellation by Techstackconnect

If we cancel a cohort or session, you may choose a full refund or transfer to a later date at no extra fee.

Exceptions

Mandatory consumer cooling-off rights under German law remain unaffected where they apply to distance contracts. Documented illness preventing participation may be considered case by case for credit toward a later seat.

Contact for refund requests

Phone: 06843 24 37 64 · Address: Street: Stresemannstr. 46; City: Gersheim; State/province/area: Saarland; Zip code: 66453; Country: Germany